Refund & Cancellation Policy

1. How to request a cancellation or refund

Email georgii@askesis.academy from the order address and include your name, order date, product and requested remedy. You may use any clear statement; no special form is required. We refund to the original payment method unless law or payment-provider rules require another method.

2. EU/EEA consumer withdrawal

If you are a consumer buying at a distance, you generally have 14 days from contract conclusion to withdraw without giving a reason. To meet the deadline, send your decision before the period expires. Refunds required by withdrawal are made without undue delay and normally no later than 14 days after we are informed, subject to applicable law.

If you expressly ask us to begin a service during the withdrawal period, you may owe a proportionate amount for work supplied before withdrawal. The withdrawal right for a fully performed service may end after your prior express request and acknowledgement. Access to non-physical digital content during the withdrawal period is provided only after the express consent and acknowledgement required by law; once lawful immediate access begins, the withdrawal right may be lost. Mandatory local consumer rules prevail.

3. Georgii Coaching

• A booked session may be rescheduled once without charge when notice is received at least 48 hours before its start.
• Late cancellation or non-attendance may be treated as the delivered reserved session, except where mandatory law or a documented emergency requires a fairer remedy.
• For a multi-session cycle, cancellation refunds the unused-session value after subtracting sessions already delivered and any lawful amount due for work expressly started. No cancellation penalty is added.
• If Askesis OÜ cancels and cannot offer a reasonable replacement, the undelivered session is refunded in full.

4. Askesis Academy

• Before a live cohort or workshop starts, cancellation is refundable subject to the statutory withdrawal rules and any clearly disclosed non-recoverable arrangement accepted before purchase.
• After a cohort starts, any refund is based on the undelivered part, access already supplied and mandatory consumer law.
• For immediately accessible digital courses or downloads, Checkout must obtain the legally required request/consent and acknowledgement before access is released during the 14-day period. Without that control, paid immediate digital access will not be activated.
• If Askesis OÜ cancels a course and no suitable replacement is accepted, the undelivered amount is refunded.

5. Integral EdTech

Business purchases are governed first by the signed proposal or statement of work. Unless it says otherwise, cancellation before delivery returns the prepaid amount less work already performed and non-cancellable third-party costs that were authorised for the project. Milestones already accepted are non-refundable, except for a confirmed breach or mandatory remedy. If Askesis OÜ ends the project without client breach, the undelivered prepaid balance is refunded.

6. Duplicate, incorrect and failed payments

Contact us promptly about a duplicate or incorrect charge. A confirmed duplicate is refunded. A payment marked failed or cancelled is not normally captured; a temporary bank authorisation may disappear according to the bank's timetable. Currency conversion and bank fees outside our control are handled by the relevant provider unless law requires otherwise.

7. Processing and complaints

After approval, Stripe and the card issuer determine when funds appear. We send a refund confirmation to the customer email when Stripe makes it available. If you disagree with the outcome, use the complaint route in the Terms of Service. Chargeback rights and mandatory statutory remedies are not restricted by this policy.